Human Kinetics is moving to summer hours. Starting May 31 – August 2, our hours will be Mon – Thurs, 7am – 5pm CDT. Orders placed on Friday with digital products/online courses will be processed immediately. Orders with physical products will be processed on the next business day.

Human Kinetics Publishers, Inc.



Customer Service

Customer Support FAQs

Customer Support FAQs

  1. Some features of the Human Kinetics site require that you activate your account to confirm your e-mail address. Creating a profile page and uploading content are examples of such features. Activation is optional.

    Upon registering, you should receive an activation message from, at the e-mail address you specified. If the activation message is not there, look in your spam or junk mail folders.

    Activate your account by clicking the link in the body of the activation message.

    Or, activate your account by clicking the Activate button on the login page and then entering the activation code from the activation message.

    If you have any difficulty activating your account, contact

  2. You can find journal submissions guidelines at each of our journal websites (the guidelines vary from journal to journal).

    From the Human Kinetics Journals homepage, select the journal you would like to submit a manuscript to.

    Once you have selected a journal, from that journal’s homepage, click on the For Authors tab where you will find authorship and submission guidelines for that journal.

  3. No additions may be made to your order after it has been accepted. Your credit card has been authorized and charged. You may place a new order at any time. (For U.S. customers only. Others should contact their local subsidiary.)

  4. To check the status of your order, please visit your account, complete an order inquiry form, or Contact us.

  5. 30-day money-back guarantee
    If you’re not completely satisfied with your prepaid purchase, return it within 30 days of the date of purchase, in salable condition, and your money will be refunded except for shipping and handling. (Sorry, we don’t accept returns on opened software, CD-ROMs, and online product purchases.) An account credit will be issued for items purchased on open account. Read our complete return policy.

  6. If you are interested in publishing with Human Kinetics, please use the online submission guidelines. Thank you for your interest in publishing with us.

  7. Please email your email address, your complete previous mailing address, and your complete new mailing address.

  8. The manuscripts are checked in with Marii Master in our Trade Division. She will also be able to provide any information regarding status of review.

  9. We offer credit applications for business purchases.

    United States Credit Application

    Download Now

    UK and Europe Credit Application

    Download Now

    Canada Credit Application

    For credit applications in Canada, please contact
    Human Kinetics Canada
    Attn: Jake Rondot
    475 Devonshire Road
    Unit 100
    Windsor, ON N8Y 2L5
    800-465-7301 (in Canada only), 519-971-9500
    Fax: 519-971-9797

    Australia Credit Application

    For credit applications in Australia, please contact
    Human Kinetics Australia
    P.O. Box 80, Torrens Park
    57 A Price Ave, Lower Mitcham
    South Australia 5062
    Ph: 08 8372 0999
    Fax: 08 8372 0998

    New Zealand Credit Application

    Human Kinetics New Zealand Pty Ltd
    PO Box 80, Torrens Park
    South Australia, 5062
    Toll-free phone: 0800 222 062
    Toll-free fax: 0800 222 064
    Phone: 0011 64 8372 0999
    Fax: 0011 64 8372 0998

  10. If you have received a damaged product, please contact the office you purchased the item(s) from.


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