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Frequently Asked Software Questions

If you are in need of software tech support, contact the Software Technical Support.

I get an error when I try to print a previously saved test. What should I do?

When a user is finished editing a test in the Test Bank Manager (for Windows), they are prompted to name the test. The Test Bank Manager will allow the name to be any length and contain special characters and punctuation. The user can then print the test if they choose. However, problems arise when they quit the Test Bank Manager and then open a saved test at a later time. If they gave the test a long name or included spaces or certain punctuation, the program will produce this dialog.

The program then exits when the user clicks on REINITIALIZE. Unfortunately, a test can't be renamed, so the user will have to re-create the test with a valid name. To be safe, choose a name that is eight characters or less and has no spaces or punctuation.

How do I request an Instructor Guide for a textbook I have adopted?

First, make sure the textbook you have adopted does come with Instructor Guide software. To receive Free Instructor Guide software, you must send HK a signed and dated request on Business or Organization letterhead. This statement must include a signed statement from your department head verifying that you are an instructor and that the information is correct. Send to Human Kinetics, Ordering Department, P.O. Box 5076, Champaign, IL, 61820-5076 (For US customers only, others should contact their local subsidiary by clicking HERE.) In addition, please specify:

• Disk or Web download. Please specify to receive software on disk or via Web download and the platform--Windows 3.1 or Macintosh 7.0 (minimum system requirements). (Note: Not all instructor guide software is available via the Web.);
• That you have adopted the related textbook for a course you currently teach or will teach;
• The name of the course, number of students, and academic term for which a textbook order will be placed;
• The bookstore placing the order.

Note: We do not make instructor guide software available on an examination basis, nor do we accept returns of opened software packages.