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Health Fitness Management, Second Edition, provides an in-depth picture of the varied and rewarding role of the health and fitness club manager. With contributions from leading experts in the fitness industry, several new chapters, a more practical emphasis, enhanced features, and the addition of instructor resources, this second edition is the most authoritative and field-tested guide to management success.
Whether soothing disgruntled members, ensuring club safety and profitability, or motivating staff to perform at their best, health and fitness club managers require the right mix of skills and flexibility to support the success and continued growth of their clubs. Both aspiring and practicing club managers can rely on Health Fitness Management to help them acquire and improve their management skills across all areas:
Human resources: Understand the importance of organizational development and the payoffs of thoughtful staff recruitment, training, development, retention, and compensation.
Sales and marketing: Discover new ways to attract and retain members and increase profitability with the right mix of products and services.
Financial management: Learn how to read financial statements and understand and control the risks associated with running a fitness club.
Facility maintenance: Implement systems to ensure the upkeep and safety of the facility and its equipment.
Program evaluation: Determine the “fitness level” of the club and its programs, capitalize on strengths, and find solutions to improve weak areas.
Industry perspective: Understand the history of health and fitness management, its present status, and future trends.
Health Fitness Management, Second Edition, has been fully updated and organized for maximum retention and easy reference. Each chapter begins with "Tales From the Trenches," a real-life example that clearly illustrates the chapter’s theoretical focus. Special “The Bottom Line” segments sum up the key points of the chapters in an applied context so readers can see exactly how the information is applied on the job. Learning objectives, key terms, and a list of references and recommended reading round out each chapter to make the material even more comprehensive to students, and a new instructor guide and test package make the text ideal for instructors teaching a course. Practitioners will find the added bonus of many time-saving reproducible forms, including a sample membership agreement, an equipment maintenance form, and a guest registration and exercise waiver.
Written by industry experts with more than 300 combined years of experience, Health Fitness Management, Second Edition, is the fundamental resource for the management and operation of health and fitness facilities and programs. Enhanced with practical scenarios and applied knowledge, it provides a solid foundation for students preparing for a management career in the health and fitness industry and serves as an essential reference for professionals already enjoying the challenges and opportunities of club management.
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Introduction. An Overview of the Health and Fitness Industry Mike Bates
Part I. Human Resources
Chapter 1. Recognizing the Importance of Leaders and Managers Jane Riddell Chapter 2. Understanding Organizational Design Scott Lewandowski Chapter 3. Recruiting the Best Staff for Your Facility Kevin Hood Chapter 4. Training and Developing Staff Brenda Abdilla Chapter 5. Managing Staff Performance Bud Rockhill Chapter 6. Developing a Compensation Program Mike Bates
Part II. Member Recruitment, Retention, and Profitability
Chapter 7. Marketing Your Facility Casey Conrad Chapter 8. Increasing Sales Karen Woodard Chapter 9. Focusing on Customer Service Terry Eckman Chapter 10. Retaining Members Through Program Management Sandy Coffman Chapter 11. Generating Revenue Through Profit Centers Cheryl Jones
Part III. Operations and Facility Management
Chapter 12. Understanding Financial Management Mike Bates Chapter 13. Addressing Health and Safety Issues Mike Greenwood and Anthony Abbott Chapter 14. Maintaining Your Facility Anthony Abbott and Mike Greenwood Chapter 15. Choosing the Right Equipment Mike Bates Chapter 16. Understanding Legal and Insurance Issues John Wolohan Chapter 17. Evaluating Your Operation Dave Hardy