The symptoms of this bug are that a user can see the video player on our Web pages but no video ever plays. There may be an error message associated with the problem that says something “Windows Media Player cannot play this file because no Internet connection was detected.”
The usual cause of this problem is if the user had previously had a beta or release candidate version of IE7 installed. There are residual settings that affect the final release even if the beta/release candidate was successfully uninstalled before the installation of IE7 final release version.
To fix this bug:
- Go to the Internet Options panel via Tools/Internet Options menu.
- Click on the Advanced tab at the top right of the screen.
- From there, near the bottom of that menu screen, is a Reset button that will reset all browser settings to default. It is below the Reset All Advanced Options.
- Clicking the Reset button will force IE7 to delete all offline content (cache, cookies, history, temp Internet files) and adopt the final release default settings.
- Restart your browser.
If the video problem was caused by this bug, the bug should now be fixed and you should be able to view video normally.
If this does not fix the video viewing problems, chances are the problem is not due to this IE7 bug.
