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Technical Support


Student Technical Questions

1. As a student I have entered my key code, but my instructor says that my name and information are not showing up in the class.

A: Go to the Academic OEC. Go to My Courses and enter your login credentials. In the course table, next to the course title, select Join Class. Enter the Class Code given to you by the Instructor and then enter your school ID. The ID must be the same ID used by the school at which you are taking the course for credit.

2. I was given a class code and told to join the class, but there is no button that allows me to do this.

A: Your instructor should have told you to call in your order; in this scenario, however, you most likely ordered your course online. By doing so, you would have been granted access to the course through the Professional OEC, not the Academic OEC. Therefore, you would be unable to join your academic class. To remedy this, please contact HK Customer Service at 800-747-4457, option #1, and we will submit a request to our software development team to have the appropriate change made to your account. Also, please contact HK Customer Service for any applicable price adjustment.

3. I have been entering the key code, and it is not allowing me to join the class.

A: As a student, you should not be entering a key code; you should enter the class code provided by the Instructor. HK Customer Service can verify the class code by logging in as the Instructor on the Faculty Center and giving the student the right code to enter.

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