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Human Kinetics Publishers, Inc.

HUMAN KINETICS

Customer Service

Support



Customer Support FAQs

(8)
  1. Your journal subscription will begin with the next issue.
    If you are renewing and wish to receive back issues, please contact your local office to discuss options.

    Australia

    Available by phone Monday through Friday, 8:00 am to 5:00 pm ACST
    Phone: 08-8372-0999
    E-mail: info@hkaustralia.com

    Canada

    Available by phone Monday through Friday, 8:00 am to 5:00 pm EST
    Phone: 800-465-7301 (in Canada only) or 519-971-9500
    Email: info@hkcanada.com

    UK & Europe

    Available by phone Monday through Friday, 8:30 am to 5:00 pm GMT
    Phone: +44 (0) 113 255 5665
    E-mail: hk@hkeurope.com

    United States

    Available by phone Monday through Friday, 7:00 am to 5:00 pm CST. In our Customer Service options, please choose "for questions about a subscription to a journal".
    Phone: 800-747-4457
    Email: info@hkusa.com

  2. We were unable to receive authorization from your bank or credit card company. Reasons for the decline include insufficient funds, incorrect billing address or expiration dates, and incomplete or inaccurate number. If you received a notice of decline, please contact us.

  3. Shipping charges are based on weight and destination zip code.
    (For U.S. customers only. Others should contact their local subsidiary.)

  4. The following are estimated delivery times from Human Kinetics’ various offices. All delivery times are estimates and subject to change. If you have any questions, please contact us.

    Australia | Canada | UK, Europe and Middle East | United States

    Australia

    Orders will be delivered within four or five working days.

    Express delivery is available for between $15-$30 depending on your address and the weight of the package. Please contact us if you’d like your order upgraded to Express Post.

    Canada

    Ontario & Quebec 3-5 business days, Western and Eastern Canada 7-10 business days.

    UK, Europe, and Middle East

    UK 3-5 working days
    Europe (EU) 7-14 days
    Europe (non-EU) 14-28 days
    Middle East 14-28 days
    North Africa 14-28 days
    Botswana 14-28 days

    For further information, and for express shipping, please click here.

    United States

    Below is a map with estimates of shipping times from our office in Champaign, IL to locations withithin the continental United States, Alaska, Hawaii, and Puerto Rico. All times are estimates of the number of business days it will take for your order to arrive via Ground shipping.

    Shipping Estimates via Ground Shipping

  5. Human Kinetics is open Monday through Friday. Listed below are the hours of operation for each office.

    United States: 8:00 am to 5:00 pm CST
    UK and Europe: 8:30 am to 5:00 pm GMT
    Canada: 8:00 am to 5:00 pm EST
    Australia: 8:00 am to 5:00 pm ACST

     

     

  6. For U.S. customers, orders with a street delivery address are shipped UPS Ground.

    Orders with a post office box are shipped USPS 1st class. For an additional fee you may choose UPS 2nd-day or next-day air shipping. At this time we do not offer USPS flat rate box shipping.

    Orders shipped from the U.S. to a location outside of the U.S. are shipped via first class international or priority mail international and delivery time varies by destination.

     

    If your order is being shipped from somewhere outside the continental United States, please contact that international office.

     

    Not sure where you’re order is being sent from? Click here to Find a Sales Rep.

  7. Our goal is to ship your order within two business days (excluding weekends and holidays). For more detailed shipping information, please see the Shipping Information section of our site.

 

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