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The Circulation/Customer Service Associate is responsible for the researching and entry of customer subscription orders in the customer service order entry software. S/he will assist with the entry of conference sales, in-house credits and the researching and crediting of customer returns. The orders/returns are received via: telephone, facsimile, in-house, mail and internet. S/he will work within a team atmosphere, as well as answering incoming loop calls daily. The Circulation/Customer Service Associate will represent HK in a courteous, professional manner. This position will have access to customer credit card data and must comply with all policies and procedures designed to keep that data from being compromised.